Terms and Conditions

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YOUR AGREEMENT WITH DESTINATIONS BY DONOWAY Travel Agency:

Before we make travel planning arrangements for your flight, hotel, car rental, tour, cruise, or other trip, we require that you acknowledge your agreement with the following terms and conditions:

Please thoroughly review these terms and conditions of Destinations By Donoway and Destinationsbydonoway.com, herein referred to as DBD. The booking passenger, by accepting this receipt and making payment to DBD, acknowledges that they have been advised of, reviewed, and hereby accept these terms and conditions and contract for travel related services. These conditions apply to yourself, your family or traveling companions that you represent or make payments on their behalf.

DBD offers retail travel services to customers, which are provided by separate and independent vendors of travel services. We do not operate, control, or otherwise provide the services of the independent travel vendors. DBD acts only as a sales agent for any airline, hotel, car-rental company, ground operator, tour operator, cruise line, shore excursion, attractions, or other travel Suppliers who provide goods or services for the passenger(s) trip.

While DBD prides itself on selecting top quality suppliers, we assume no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the suppliers; or (3) any wrongful or negligent acts or omissions on the part of any other party not under our control. Suppliers reserve the right to deviate from the direct, customary and/or scheduled route or itinerary for any reason, without limitation and without notice. Passenger(s) acknowledge and agree that DBD is not responsible for supplier deviations, delays, cancellations, mandated overnight stays, missed connections or any other condition beyond its control. Any terms and conditions set forth by the travel supplier, cruise line, airline, or tour operator will supercede the terms and conditions of DBD. All correspondence concerning quotes, booking travel, placing deposits, making payments, etc. shall be done by one of two ways:  by telephone at (757) 709-0246 or by email at Nicole@destinationsbydonoway.com. Please be aware that it could take up to 5 days for a response.  We try to be timely, however certain times of he year are extremely busy, just know that we are working as fast and as hard as we possibly can.  We do have lives, also. People get sick, things come up, emergencies happen; we are no different and we do try to take at least one day off per week. Thank you for understanding. 

Force Majeure: “Force Majeure” means, in relation to DBD, any circumstances beyond the reasonable control of DBD, (including, but without limitation, acts of God, explosion, flood, forceful wind, fire or accident, war or threat of war declared or undeclared, acts of terrorism, sabotage, riots, strikes, civil disturbance, requisition, sickness, quarantine, government intervention, weather conditions, defects in machinery and vehicles, delay, wildlife, or other untoward occurrences). DBD shall not be liable for any loss or damage incurred by you as a consequence of any of the suppliers being unable to perform its obligations due to the unusual or unforeseeable circumstances (a “force majeure event”) beyond the control of the party affected by the force majeure event.

Passenger(s) acknowledge and understand that cruise lines, tour operators, and other suppliers have their own contracts covering cancellation penalties and other terms and conditions, and that you may be bound by those contracts regardless of whether you receive notice of their terms. Pricing and availability may change without notice. Passenger(s) agrees that DBD is not responsible for any errors or omissions in any quotes, advertisements, including on our website, resulting in inventory, content, or pricing discrepancies nor is DBD responsible for any errors or omissions that may occur as a result of incorrect information from third parties. Suppliers reserve the right not to honor any published prices that it determines were erroneous due to electronic, printing, or clerical error. You acknowledge this right and agree to hold DBD harmless for any actions or damages arising from supplier pricing.

Prices are not subject to increase after you make full payment; however, a price increase may apply due to changes in: transportation costs e.g. fuel, scheduled air fares and any other airline surcharges which are part of the contract between airlines (and their agents) and DBD, Government action such as increases in VAT or any other Government imposed increases, currency in relation to adverse exchange rate variations. Passenger(s) acknowledge and consent to any post-purchase price increases in relation to the above paragraph.

Booking Accuracy/Legal Names: Passenger(s) is required to immediately review all aspects of their booking to verify (but not limited to): passenger names, mailing address, date of birth, pricing, airfare, arrival/departure airports, accommodations, and organized activities on your booking confirmation. Please notify DBD immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full and sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. The name, date of birth and gender that appears on your passport or government issued ID must exactly match the same such data that is listed on airline ticket(s) and booking records. Some travel suppliers will charge a fee to change any aspect of the booking, therefore please make sure the accurate spellings of names, dates of birth, and all passport information is correct.  We may ask for a photocopy of your passports to be uploaded into our secure email system. DBD strongly recommends that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the return date of travel and some countries require a certain number of blank pages be remaining in the passport as well.  Non-United States citizens may require additional documentation. Children and infants also require all such travel documents, including passports, regardless of their age. 

DBD has no special knowledge regarding the financial condition of the suppliers, unsafe conditions, health hazards, weather hazards, climate extremes, or the suitability for disabled persons of any portion of any tour at locations to which you may travel. For information concerning possible dangers at destinations, we recommend you contact the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov. For medical information, we recommend you contact the Centers for Disease Control at (800) CDC-INFO or www.cdc.gov/travel. You assume full and complete responsibility for checking and verifying any and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s). You hereby release DBD from all claims arising out of any problem covered in this paragraph, and to submit all other claims against us within 30 days after the return of your trip. You agree that all suits in connection with, or incident to, this agreement shall be litigated, if at all, in Accomack County, VA, which will serve as the exclusive jurisdiction for all claims brought by you or DBD and you hereby submit to the personal jurisdiction of those courts.

Power of Attorney: As our client, you hereby appoint DBD to be your attorneys-in-fact for the purpose of signing all documents necessary to purchase and issue airline tickets, tours, cruises, insurance and hotel guarantees. You authorize any of the attorneys-in-fact to authorize credit card authorizations for said purchases whenever any of them receives an online, phone, or email booking request reasonably believed to be from you or someone acting on your behalf, requesting travel arrangements be charged to this credit card account. You agree that you will pay for all such purchases and will not hold us responsible for any of our actions pursuant to this power of attorney.

Information on Website: The content and images contained on this website, including downloadable files, are protected by copyright. You agree not to use or authorize the use of this information for any purpose other than personal use, and not to engage in the resale, redistribution, and use of the information on this website for commercial purposes. This website may contain third-party links and pointers which are included solely for your convenience and do not constitute any endorsement by DBD and/or our suppliers. While every effort has been made to ensure the accuracy and completeness of this information, DBD is not responsible for the accuracy of the information, or the contents of the websites.

Electronic or handwritten signature: Both parties agree that you may acknowledge and agree to these Terms: (a) electronically; (b) by handwritten signature; (c) by any other electronic means, including without limitation acknowledgement via email acceptance of these Terms; or (d) by your implied consent deemed via your actions which shall include without limitation the payment of the invoice and/ or your use of the services provided by DBD or any other travel supplier related to your booking. All such means will be deemed to constitute effective acknowledgement and execution of this Agreement and shall be sufficient to bind the parties to the terms and conditions of this agreement.

Travel insurance protection is strongly recommended. As your travel agent, we have a professional responsibility to recommend the purchase of travel insurance to cover certain risks inherent in travel to protect against THIRD PARTY SUPPLIER DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION & REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. By declining appropriate travel insurance, passenger(s) acknowledges and accepts liability for any cancellation penalties, damages and/or out–of-pocket expenses incurred.

If purchasing travel insurance, we urge you to thoroughly read your policy’s confirmation of benefits. This information includes, but is not limited to, details on the extent of coverage and procedures for making a claim. Please note that the travel insurance provider may not be allowed to discuss your claim with DBD due to privacy laws (e.g. HIPAA). Passenger(s) acknowledge and agree that DBD has no control over the travel insurance provider or its coverage decisions, and as a result DBD is not responsible for and shall not be liable for policy coverage, claims processing, or the denial of any claims.

Some suppliers, especially cruise lines and resorts, will have lower pricing on a product in exchange for a Non-Refundable Deposit.  This means you WILL NOT get back the deposit you have made on your trip if you cancel.  In addition, DBD charges a $50 per person cancellation fee that must be paid before the cancellation is made.  The fee will be collected through TravelJoy's secure and encrypted credit card system or you may pay using PayPal or Venmo. Final payment dates are always in your booking paperwork that is emailed to you immediately after placing a deposit on a trip.  I will send you a reminder, but it is ultimately up to the client to keep track of final payment dates.